1. Definitions
Card Issuer– Wallester AS, (registration number 11812882), the payment services provider, registered office at Ahtri tn 6, 10151 Tallinn, Estonia, which holds activity license No. 4.1-1/224 issued by the Estonian Financial Supervision and Resolution Authority.
Gift Card – a digital gift card, which is issued as a payment card, provided by iGive in co-operation with the Card Issuer, which can be used according to these Terms and in accordance with Terms and Conditions for Payment Accounts and Cards, either through Apple Wallet, Google Wallet, or directly via the Mine Gavekort app.
Buyer – the person or entity purchasing the Gift Card via iGive.no.
Recipient – the person who receives or uses the Gift Card.Code – the unique code or link granting access to the Gift Card, sent by email, SMS, or displayed in the app.
Balance – the remaining amount available after use.
Terms and Conditions for Payment Accounts and Cards – agreement between the Card Issuer and Buyer, under which the Card Issuer provides the the Buyer a Card and an Account.
Services – all functionalities provided by iGive for the purchase, delivery, storage, management, and use of Gift Cards.
Agreement – these Sales and Delivery Terms, governing the relationship between iGive and the Buyer.
2. Purchase and Delivery
2.1 Gift Cards are purchased via iGive online Gift Card Store.
2.2 After accepting the Terms and Conditions for Payment Accounts and Cards and successful payment, the Code or Gift Card link is sent electronically to the Buyer or Recipient by email or SMS.
2.3 The Gift Card can be added to the Mine Gavekort app, as well as to Apple Wallet or Google Wallet, for convenient storage and use.
2.4 The Gift Card can be used both in physical stores (via mobile tap/NFC) and for online shopping directly through the app or integrated checkout solutions.
2.5 Electronic delivery of the Gift Card is considered completed delivery.
3A. Validity and Expiration
3A.1 Unless otherwise specified, Gift Cards are valid for 12 months from the date of purchase.
3A.2 Certain partners may issue Gift Cards with a validity of 24 or 36 months. In such cases, Fees may apply after 12 months.
3A.3 The applicable validity period and any associated Fees are clearly stated at the time of purchase and displayed in the Mine Gavekort app.
3B. Right of Withdrawal and Refunds
3B.1 The Buyer has a statutory right of withdrawal in accordance with applicable consumer legislation.
3B.2 The right of withdrawal applies for 14 days from the date of purchase, provided the Gift Card has not been used.
3B.3 If the right of withdrawal is exercised, the purchase amount will be refunded to the original payment method.
3C. Fees and Costs
3C.1 Certain Fees apply to Gift Cards older than 12 months.
3C.2 These Fees are deducted directly from the remaining Balance to cover the operational costs of maintaining the Gift Card.
4. iGive’s Obligations and Responsibilities
4.1 iGive strives for high service availability and will notify users of planned maintenance when possible.
4.2 If an error occurs that is caused by iGive or systems under its control, iGive will make reasonable efforts to correct it or provide a temporary workaround.
4.3 Once the Gift Card or Code has been sent, delivery is deemed completed. iGive is not responsible for delays caused by third-party networks, email systems, or payment providers.
4.4 iGive acts as a Gift Card platform and technical facilitator. Issuance and authorization of payment cards are carried out in cooperation with Card Issuer.
5. Buyer’s Obligations
5.1 The Buyer must use the Gift Card and Services lawfully and in accordance with these Terms.
5.2 The Buyer must provide accurate and complete information and keep contact details up to date.
5.3 The Buyer is responsible for securely storing the Code, phone, and app credentials. Any suspected misuse must be reported to iGive immediately.
5.4 The Buyer shall not use the Services for fraudulent purposes, money laundering, prohibited resale, or attempts to modify or bypass security systems.
5.5 Prohibited Use: The Gift Card may not be used for:
a) cash withdrawal,
b) purchase of other gift cards,
c) gambling, illegal activity, or money laundering,
d) any transaction outside supported retailers or channels.
5.6 Balance and Partial Payments: The Gift Card can be used for full or partial payment, provided the merchant supports split transactions. Transactions exceeding the available Balance will be declined.
5.7 Lost or Stolen Gift Cards: If your Code, phone, or app access is lost or stolen, you must notify iGive immediately. iGive may block or reissue the Gift Card via the Card Issuer, where technically possible but is not liable for transactions made before such notice.
5.8 Customer Service and Complaints: Questions, complaints, or disputes regarding the Gift Card should be directed to iGive customer support at support@igive.no. Complaints regarding goods or services purchased with the Gift Card must be addressed to the relevant merchant.
6. Liability
6.1 iGive is not liable for:
a) any merchant or webshop refusing to accept the Gift Card,
b) downtime or failure of third-party networks, card schemes, app stores, or processors,
c) force majeure or other events beyond iGive’s control,
d) errors caused by the Buyer’s misuse or breach of these Terms.
6.2 iGive’s total Liability shall not exceed the amount paid by the Buyer.
6.3 iGive shall not be liable for indirect, incidental, or consequential damages, including loss of profits or data.
6.4 These limitations do not affect non-waivable consumer rights under applicable law.
7. Data Protection and Privacy
7.1 iGive and its partners process personal data in accordance with GDPR and Norwegian data protection laws.
7.2 Data is processed solely for purposes necessary to deliver and manage the Gift Card, process payments, and provide support.
7.3 iGive may share necessary data with third parties (issuers, payment processors, hosting providers) under appropriate security safeguards.
7.4 In case of a data breach, iGive will notify affected parties without undue delay and follow applicable legal requirements.
8. Amendments to Terms
8.1 iGive may update these Terms due to regulatory, technical, or operational changes.
8.2 Buyers will receive at least two (2) months’ prior notice of material amendments, in accordance with PSD2.
8.3 Within these 2 months, the Buyer has the right to terminate these Terms with immediate effect and free of charge provided that all the obligations arising from the Agreement and the Terms and Conditions for Payment Accounts and Cards have been fulfilled. If the Buyer has not terminated these Terms within the period specified above, he/she shall be deemed to have accepted the amendments.
9. Term and Termination
9.1 The Agreement takes effect upon purchase and remains valid until terminated.
9.2 iGive may terminate with two (2) months’ prior written notice for ordinary termination.
9.3 The Buyer may terminate with one (1) month prior written notice for ordinary termination.
9.3 Either party may terminate immediately in case of material breach, fraud, or illegality.
10. Intellectual Property Rights
10.1 All trademarks, logos, texts, images, and software belong to iGive or its partners.
10.2 The Buyer is granted a limited, non-transferable right to use iGive’s Services for personal use only, in accordance with these Terms.
10.3 No intellectual property rights are transferred beyond those expressly stated herein.
11. Governing Law and Disputes
These Terms are governed by Norwegian law. Any dispute between iGive and the Buyer shall first be attempted resolved amicably. If unresolved, the dispute shall be brought before Norwegian courts.
Del B – Recipient (Supplementary Terms)
- By redeeming or using a Gift Card, the Recipient accepts these Terms.
- Standard validity is 12 months. Some partners may issue Gift Cards with 24- or 36-months validity. In such cases, Fees may be deducted after 12 months.
- The Gift Card cannot be exchanged for cash or reloaded. Rights are limited to the available Balance.
- Complaints about the Gift Card should be directed to iGive. Complaints regarding goods or services purchased must be directed to the merchant.
TERMS AND CONDITIONS FOR PAYMENT ACCOUNTS AND CARDS
1. DEFINITIONS
1.1. The Terms and Conditions use the definitions below:
1.1.1. Agreement means an agreement (separate agreement or part of another service agreement) entered into between the Partner and the Client for the provision of services to the Client and all its addenda;
1.1.2. Authentication is the performance of such Operations that make it possible to identify the Cardholder and/or to establish the validity of the Card issued to the Cardholder;
1.1.3. Account means a virtual account held in the Wallester system in the name of the Client for the purpose of providing services under this Agreement;
1.1.4. Means of Authentication means information, objects, attributes or other means that enable the Cardholder to Authenticate themselves, prove the validity of the Card or authorize Operations (for example, a one-time authentication code, PIN code or CVV code);
1.1.5. Authorization means the process of giving the Cardholder permission to do or have something;
1.1.6. Available Funds means the amount of funds available in the balance for Operations;
1.1.7. Card means a payment instrument that uses the Visa network, issued by Wallester and which the Cardholder can use to perform Operations. The Card may be a Chip&PIN Card or a Virtual Card;
1.1.8. Card Data includes the Cardholder’s name, Card number, validity period and security function (e.g. CVV code) of the Card;
1.1.9. Cardholder means a person who complies with Wallester’s requirements and who is authorized by the Client to use the Card on behalf of the Client. The Client is responsible for any Operations carried out by the Cardholder with the Card;
1.1.10. Chip&PIN Card means a physical Card with an electronic chip, which requires a PIN code as an authorization means and has a Near Field Communication function. A Chip&PIN Card may be made of plastic, veneer, metal or other suitable material;
1.1.11. Client means a customer of the Partner with whom the Partner has entered into the Agreement;
1.1.12. Digital Wallet is a service provided by another company (e.g. Apple Pay, Android Pay, Samsung Pay, etc.) that allows the use of the Card to complete transactions where the Digital Wallet is accepted;
1.1.13. Imperative Norms are legal provisions in legislation that cannot be waived by agreement in favor of Wallester;
1.1.14. Near Field Communication (NFC) means technology that can be used for contactless exchange of data over short distances;
1.1.15. Operation means the use of the Card in a Terminal to pay for goods and/or services, or to obtain information, and/or to withdraw cash if cash withdrawal via Visa card is enabled by service providers other than Wallester, or the use of the Card for online payment to a merchant offering goods and/or services;
1.1.16. Partner means Wallester’s contractual partner;
1.1.17. Partner’s Website means a website operated and managed by the Partner to offer its services to the Client and/or Cardholder;
1.1.18. Partner Application means an application for a smart device operated and managed by the Partner to provide services to the Client and/or Cardholder;
1.1.19. Payment Card Terms and Conditions means this document, which sets out the rights and obligations of Wallester, the Client and/or the Cardholder when Wallester provides services to the Client;
1.1.20. Strong Authentication means authentication of the Cardholder based on at least two elements falling into the following categories: knowledge (something known only to the Cardholder), possession (something possessed only by the Cardholder) or attribute (something unique to the Cardholder), which are independent of each other, such that a breach of one of these elements does not compromise the credibility of the other, and whose structure allows protecting the confidentiality of the authentication data;
1.1.21. Terminal means an ATM, point of sale terminal or any other system (including online environment) where the Cardholder can perform Operations with the Card;
1.1.22. Virtual Card means a Card that consists of digital Card Data, is available online and has no physical body;
1.1.23. Visa means the International Card Organisation Visa Europe Ltd;
1.1.24. Wallester means Wallester AS, (registration number 11812882), the payment services provider, registered office at Ahtri tn 6, 10151 Tallinn, Estonia, which holds activity license No. 4.1-1/224 issued by the Estonian Financial Supervision and Resolution Authority.
2. THE ACCOUNT
2.1. Wallester opens an Account in the Wallester system in the name of the Client solely for the purpose of carrying out the Operations. All funds added to the Account may only be used for the settlement of the Operations.
2.2. The funds held in the Account are not covered by the Financial Services Guarantee Scheme. The Account is not a checking or savings account and is in no way linked to any other account the Client may have. Client funds are protected in segregated bank accounts and are kept separate from Wallester’s own funds. The Client will not receive interest on the funds held in the Account.
2.3. Wallester displays Available Funds and history of Operations on the Account. This information is available in the Wallester system or in the Wallester app. Wallester does not charge any fees for this information.
2.4. The Client may add (top up) funds to the Account by transferring funds from bank accounts in the Client’s name with a financial institution registered in the EU/EEA or the UK. When adding (top up) funds to the Account, the Client must follow the instructions in the Wallester system or in the Wallester app. All top-ups are subject to anti-fraud verification procedures, which may delay access to the funds. Wallester reserves the right to reject any request to add funds to the Account at its sole discretion.
2.5. The Client may transfer Available Funds within the Wallester system or the Wallester app to other Wallester Clients, if Wallester offers such an option. Wallester will start the execution of the Operation immediately after the Client has authorized the Operation.
2.6. Wallester has the right to deduct the fees payable by the Client from the Available Funds in accordance with the Price List established by Wallester. If the Account does not have sufficient Available Funds to cover a fee, the amount of such fee will be deducted from any funds subsequently added to the Account.
2.7. The Client is responsible for all activities and Operations in the Wallester system, in the Wallester app and on the Account.
3. USE OF THE CARD
3.1. Only the Cardholder has the right to perform Operations with the Card.
3.2. Upon issuance of the Card, the Cardholder shall be provided with a personal Means of Authentication (e.g. PIN code or CVV code), which shall serve as the Cardholder’s signature when performing the Operations. At the Cardholder’s request, Wallester has the right to send the Card and the Means of Authentication by postto the address that the Cardholder has provided to Wallester.
3.3. Before the Cardholder can use the Card, they must activate it by following the activation instructions provided by the Partner. The Card is activated either in the self-service environment on the Partner’s Website or through the Partner’s Application. The Cardholder can begin performing Operations with the Card once the Card is activated.
3.4. The Cardholder has the right to perform Operations within the amount and limits set by the Partner.
3.5. When using the Card, the Cardholder is required to use Strong Authentication, with the exception of the limits set for Operations performed with a Near-Field Communication device.
3.6. If there are insufficient Available Funds to perform an Operation with the Card, some merchants will not allow combined use of the Card with other payment methods.
3.7. Wallester starts the execution of the Operation immediately after the Cardholder has authorized the Operation with the Card. Authorization (the Cardholder’s consent to perform an Operation) can be performed using the Card or through the acquirer using the Card Data. If the Cardholder has authorized the Operation with the Card, the Cardholder is not entitled to a refund of the Operation, unless the person who performed the corresponding service (for example, the merchant) agrees to refund the amount paid for the Operation.
3.8. At the request of the person servicing the Card, the Cardholder is obliged to present an identity document and consent to the registration of the document’s data.
3.9. Wallester has the right to refuse to execute any Operation with the Card if:
3.9.1. the Card is invalid or closed, or the use of the Card is blocked;
3.9.2. Wallester believes that the Operation may violate the law or the terms of these Payment CardTerms and Conditions;
3.9.3. the Card is used on illegal websites or with payment processors that support illegal websites, or to purchase illegal goods or services;
3.9.4. the Operation amount and/or limit (including Operation fees and expenses) exceeds the Available Funds and/or the limit set by Wallester and/or the Partner;
3.9.5. on any other basis arising from the Agreement or these Payment Card Terms and Conditions or legislation.
3.10. Wallester has the right to block the use of the Card until the circumstances are confirmed if:
3.10.1. Wallester has become aware of a circumstance from which it can reasonably be concluded that the Card is available and/or that its Means of Authentication are known to a person who is not authorized to use the Card;
3.10.2. the use of the Card may be associated with fraudulent or illegal activity;
3.10.3. the Client or Cardholder fails to fulfill their obligations under the Agreement or these Payment Card Terms and Conditions;
3.10.4. there are other grounds for blocking based on the Agreement, these Payment Card Terms and Conditions or legislation.
3.11. If the grounds for blocking the Card in accordance with clause 3.10 do not cease to exist, or there is another ground for closing the Card in accordance with the Agreement or these Payment Card Terms and Conditions, Wallester has the right to close the Card.
3.12. Unless otherwise stated in the Imperative Norms, Wallester is not liable for any damage caused to the Client and/or the Cardholder or any other third party as a result of Wallester blocking the use of the Card or closing the Card in accordance with the Agreement or these Payment Card Terms and Conditions. This shall also apply if Wallester blocks the use of the Card in good faith on the basis of false information.
3.13. Wallester has the right to assume that all Operations with the Card have been carried out by the Cardholder in accordance with the Cardholder’s will, until the contrary is proven or until the Cardholder has informed Wallester in accordance with clause 4.2.
3.14. When using the Card, fees related to the Operations are also taken into account, including the fee for requesting a limit inquiry and/or viewing the Operation statement via ATM, as well as additional fees and conversion fees calculated by Visa, etc.
4. SECURITY REQUIREMENTS FOR USE OF THE CARD
4.1. The Cardholder shall use the Card in accordance with these Payment Card Terms and Conditions, including the following requirements:
4.1.1. to make every effort to protect the Chip&PIN Card from mechanical damage, high temperatures, electromagnetic exposure, copying, alteration, etc.;
4.1.2. not to disclose the Chip&PIN Card or the Card Data or the Means of Authentication to any third party, except to the person accepting the payment during an Operation;
4.1.3. to use the Card only in Terminals marked with the Visa logo or in Internet environments supported by Visa, and to follow the instructions of the Terminal or Internet environment when performing Operations. The instructions written on the Terminal shall be considered correct and given by the Terminal. Wallester shall not be liable for any damages caused by breach of this clause of these Payment Card Terms and Conditions;
4.1.4. not use the Card for illegal purposes and in a manner prohibited by applicable law, including the purchase of prohibited goods and services;
4.1.5. do not store the Card Data or Means of Authentication on a data carrier;
4.1.6. immediately report any errors or disturbances that prevent the performance of Operations;
4.1.7. be alert to fraud. Wallester will never ask the Client or Cardholder to provide Wallester with their Card Data or Means of Authentication via email or telephone. Therefore, do not provide any information to anyone about Card Data or Means of Authentication if such a request is allegedly made on behalf of Wallester;
4.1.8. fulfill other obligations arising from the Agreement or these Payment Card Terms and Conditions or legislation.
4.2. If the Card is unauthorized or misused, or if the Card and/or its Means of Authentication have been lost or stolen, or have become or may have become known to a third party who is not entitled to use them, the Cardholder is obliged to report the incident to the Partner immediately.
4.3. Upon receipt of the information mentioned in clause 4.2, Wallester shall do its utmost to prevent further use of the Card (including blocking the Card).
4.4. Wallester and/or any other person servicing the Card has the right to refuse to execute the Operation and/ or withhold the Card if the Card and/or its Means of Authentication have been used incorrectly, or if Wallester and /or the person servicing the Card has doubts about the user’s identity.
4.5. Wallester shall comply with PCI DSS 3.2 requirements and follow procedures for securing and monitoring access to Cardholder data.
5. CARD VALIDITY AND ISSUE OF A NEW CARD
5.1. The Card is valid until the last day (inclusive) of the calendar month indicated on the Card.
5.2. After the expiration of the Card’s validity period:
5.2.1. Wallester has the right to issue a new Chip&PIN Card (replacement card). The Partner shall inform the Client of the time and/or manner of receipt of the new Chip&PIN Card;
5.2.2. The new Virtual Card is not issued automatically. The Client must submit a new application for the Virtual Card.
5.3. Wallester has the right not to issue a new Card upon expiry of the Card’s validity or upon application by the Client for a new Card (replacement card), if the Client and/or the Cardholder has breached any obligation or condition for use of the Card arising from these Payment Card Terms and Conditions or any other agreement entered into with Wallester, or if the Client or the Cardholder no longer meets the requirements set by Wallester.
5.4. If the Client does not want a new Chip&PIN Card, the Client shall notify the Partner in writing or in another manner acceptable to the Partner at least 45 days before the last day of the month indicated on the Card.
5.5. If the Client does not accept the Card and/or the Card is not activated within 3 months from the date of creation, Wallester has the right to close and destroy the Card without refunding any service fees.
5.6. The Client undertakes not to use the Card and not to allow the Cardholder to use an invalid, closed or otherwise unusable Card, and to physically destroy the Card within 3 days of it becoming closed, invalid or unusable.
6. DIGITAL WALLET
6.1. An alternative way to use the Card may be through the Digital Wallet service. Use of the Digital Wallet is subject to additional terms and conditions and is offered at Wallester’s sole discretion. The Digital Wallet may not be accepted at all locations where the Card is otherwise accepted. The Cardholder may add or remove a Card from the Digital Wallet in accordance with the instructions of the Digital Wallet provider.
6.2. Wallester will not charge the Client any additional fees for adding the Card to the Digital Wallet or using the Card in the Digital Wallet. The provider of the Digital Wallet may charge the Client additional fees for using the Digital Wallet.
6.3. Wallester is not a Digital Wallet provider and is not responsible for the provision of the Digital Wallet service or for any failure of the Digital Wallet or inability to use the Digital Wallet for any transaction. Wallester is only responsible for providing secure information to the Digital Wallet provider to enable the use of the Card in the Digital Wallet as requested by the Client.
6.4. The Cardholder is responsible for protecting their mobile device, password and other information required to perform Operations with the Digital Wallet, and is responsible for all transactions made via the mobile device, whether the Cardholder’s or another person’s credentials are used.
6.5. In case of questions, disputes or complaints in connection with the Digital Wallet, the Client should contact the provider of the Digital Wallet.
7. ENTRY INTO FORCE, AMENDMENT AND TERMINATION
7.1. The Payment Card Terms and Conditions come into force upon signing the Agreement between the Partner and the Client, and shall be concluded for an indefinite period.
7.2. Wallester has the right to unilaterally change the Payment Card Terms and Conditions. The content of the changes will be communicated to the Client by the Partner by giving the Client at least 2 months’ notice.
Within these 2 months, the Client has the right to terminate the Payment Card Terms and Conditions
with immediate effect and free of charge, provided that all obligations arising from the Agreement and the Payment Card Terms and Conditions have been fulfilled. If the Client has not terminated the Payment Card Terms and Conditions within the above-mentioned period, the Client shall be deemed to have accepted the changes.
7.3. Wallester has the right to terminate the services to the Client by giving the Client at least 2 months’ ordinary notice.
7.4. Wallester has the right to terminate the Payment Card Terms and Conditions as an extraordinary remedy without prior notice if:
7.4.1. the risks associated with the Client are beyond Wallester’s risk appetite;
7.4.2. the circumstances set out in clause 3.10 are confirmed;
7.4.3. the Card issued pursuant to this document has been closed and/or blocked for at least 4 consecutive months;
7.4.4. the Card expires and the Cardholder does not accept the new Card from Wallester within the period specified in clause 5.5 (including failure to activate the new Card);
7.4.5. the Card has not been used for Operations for 6 consecutive months.
7.5. In addition to the cases specified in the Payment Card Terms and Conditions, Wallester has the right to terminate the Payment Card Terms and Conditions as an extraordinary remedy without prior notice on other statutory grounds.
7.6. Termination of the Payment Card Terms and Conditions shall not affect the validity of the Agreement concluded between the Partner and the Client and the collectability or satisfaction of financial claims that arose before the termination of the Payment Card Terms and Conditions.
7.7. Termination of the Agreement concluded between the Partner and the Client shall result in immediate termination of the Payment Card Terms and Conditions and blocking of the Card.
8. LIABILITY
8.1. Wallester and the Client and/or the Cardholder are liable for breach of their obligations in accordance with the provisions of these Payment Card Terms and Conditions and legal enactments. Wallester is not liable for failure to perform Operations if:
8.1.1. there are insufficient Available Funds to carry out the Operation;
8.1.2. there is not enough cash in the ATM where the Operation is being performed;
8.1.3. the Terminal where the Operation was performed was not functioning properly;
8.1.4. circumstances beyond Wallester’s control (e.g. fire, flood, national emergency, computer or communication failure) prevent the Operation from being carried out;
8.1.5. if a merchant refuses to accept the Card;
8.1.6. if the Card has been blocked after the Client or Cardholder has reported the loss or theft of the Card or Card Data;
8.1.7. if the Available Funds are subject to legal proceedings or other encumbrance restricting their use;
8.1.8. if Wallester has reason to believe that the Operation is unauthorized;
8.1.9. there are other reasons arising from these Payment Card Terms and Conditions or legislation.
8.2. Wallester shall not be liable to third parties involved in the performance of Operations, for goods or services paid for with the Card, and in cases where acceptance of the Card for the performance of an Operation is refused.
8.3. If an unauthorized payment has been made with the lost or stolen Card and/or Means of Authentication , or if the Card and/or Means of Authentication have been used in another illegal manner, and if the Cardholder has not kept the Card and/or Means of Authentication properly, and if there are no legal circumstances that exclude liability, the Client and the Cardholder shall be liable for any damage caused until approved notification to Wallester, but not exceeding 50 euros. This limit shall not apply if the unauthorized payment is due to fraud on the part of the Client or the Cardholder, or if the Client or the Cardholder has intentionally or grossly negligently violated the following:
8.3.1. the obligation to use the Card and/or the Means of Authentication in accordance with these Payment Card Terms and Conditions upon issuance and use, including the obligation to use its best efforts to protect the Card and/or the Means of Authentication enabling its use from the moment the Card and/or the Means of Authentication are received;
8.3.2. the obligation to report loss, theft and unauthorized or improper use of the Card and/or Means of Authentication immediately upon becoming aware of the relevant incident;
8.3.3. one or more conditions for the issuance or use of the Card and/or the Means of Authentication.
8.3.4. The Partner is solely liable to the Client and the Cardholder for the performance of the Partner’s obligations. Under no circumstances shall Wallester be liable to the Partner if the Partner fails to fulfill its contractual obligations.
9. WALLESTER’S RIGHTS IN PREVENTION OF MONEY LAUNDERING AND TERRORISM FINANCING
9.1. In order to prevent money laundering and terrorist financing, Wallester has the following rights:
9.1.1. to request additional information about the Client and/or the Cardholder, their representatives, owners and ultimate beneficial owners and the Client’s business activities, including data on the origin of the Client’s assets and their beneficial owners, on their contractual partners, turnover, the proportion of cash and non-cash transactions, transaction frequency, etc.;
9.1.2. regularly verify the information that forms the basis for the identification of the Client and/or Cardholder and request the Client and/or Cardholder to submit additional documents;
9.1.3. to identify the Client, Cardholder and/or beneficial owner at any time chosen by Wallester, in particular if Wallester has doubts about the accuracy of the information obtained during the initial identification;
9.1.4. to impose temporary or permanent restrictions on Operations;
9.1.5. to request documents and information about the activities of the Client and/or Cardholder, including information about the purpose and nature of the transaction and the origin of the Client’s assets;
9.1.6. to request from the Client documents that form the basis of a transaction, including information or documents about the counterparty to the transaction, the beneficial owner or other persons involved in the transaction;
9.1.7. to request the Client and/or Cardholder to provide any other information and take other measures Wallester deems necessary to implement its measures against money laundering and terrorist financing.
9.2. Wallester has the right to refuse to provide services to the Client or to issue a Card and/or to execute Operations if the Client and/or the Cardholder do not comply with the requirements in clause 9.1.
10. INFORMATION AND SUBMISSION OF COMPLAINTS
10.1. If necessary, Wallester shall provide the Client, through the Partner, with an overview of the Cardholder’s Operations and related expenses in the self-service environment on the Partner’s Website.
10.2. The Client or Cardholder is obliged to check the correctness of the performed Operations. Complaints regarding unauthorized and/or incorrectly executed Operations must be submitted without undue delay, but at the latest within the deadline set by applicable law, in a format that allows for written reproduction.
10.3. If the Client or Cardholder has authorized the Operation without knowing the exact amount, the Client has the right to file a complaint to or claim a refund of the Operation amount directly from the recipient of the payment resulting from the Operation, instead of Wallester.
10.4. All other complaints and disputes between the Client and Wallester shall be settled by negotiation. If Wallester and the Client fail to reach an agreement through negotiations, the dispute shall be settled by the court at the place where Wallester has its registered office.
10.5. The Client agrees that the contractual relations arising from these Payment Card Terms and Conditions shall be governed by the laws of the Republic of Estonia, and that disputes shall be settled by Estonian courts, unless it conflicts with Imperative Norms.
11. CONDITIONS FOR IDENTIFICATION OF PERSONS AND VERIFICATION OF DATA USING INFORMATION TECHNOLOGY
11.1. These terms and conditions shall be applied by Wallester when establishing a business relationship using information technology. Identification of the person and verification of the data does not oblige Wallester to establish a business relationship or guarantee the availability of the services;
11.2. identification of the person and verification of the data using information technology shall be carried out in accordance with applicable laws on the prevention of money laundering and terrorist financing;
11.3. By using information technology means for the identification of persons and verification of data, the Client and/ or his/her representative hereby confirms that he/she has read and understood the following:
11.3.1. he/she carries out these activities personally;
11.3.2. he/she does not provide false, misleading or incomplete information;
11.3.3. the person concerned has read the information on the use of information technology means on the Wallester website and consents to the identification of the person and the verification of the data using information technology means;
11.3.4. the person concerned consents to the application of Estonian law to the identification of persons and verification of data.
12. FINAL PROVISIONS
12.1. The Partner shall be the first point of contact for all communications regarding Accounts and Cards.
12.2. Wallester and the Client agree not to disclose information related to the conclusion or performance of these Payment Card Terms and Conditions to any third party, unless this is necessary for the processing of the Card or Operations or is agreed herein. Wallester has the right to process relevant data in order to provide the service to the Client and/or the Cardholder in accordance with these Payment Card Terms and Conditions.
12.3. Wallester has the right to disclose information about Operations, the Card, the Client and/or the Cardholder to third parties whose right to receive information arises from legal enactments and/or Wallester’s principles of processing client data.
12.4. The specific terms and conditions for the processing of personal data are set out in the Privacy Policy available on Wallester’s website.
12.5. Supervision over Wallester’s activities shall be carried out by the Estonian Financial Supervision and Resolution Authority ( Finantsinspektsioon ), address: Sakala 4, 15030 Tallinn, telephone: +372 66 80 500, e-mail: info@fi.ee, website: www.fi.ee.